KX-TES824

Quick Overview

3-level Automatic Reception with Voice Guidance
. Reduces Operator Call Traffic
. Multi Level Messages

The KX-TES824 supports a Direct Inward System Access (DISA) function that allows outside callers to access any extension without going through an operator. Automatic greeting messages (3-levels) can be recorded by the operator or manager, directing the caller to an appropriate department or destination. For example: “Welcome to My Company. To speak to the Sales Dept please press 1, to speak to the Service Dept press 2, to speak to the operator press 3″(Level1). Then additional options can be added after each option, for example, “To check on deliveries, press 1, for credit card orders press 2, (Level 2). Customers can be given options on 3 different levels. Callers can also dial the desired destination not only to an extension, but also to a group of extensions*, or even outside lines. The DISA feature can drastically reduce the amount of call traffic handled by the operator – allowing the operator to spend more time with new or important customers. The system is smart enough to even detect an incoming fax transmission – routing the call automatically to a designated fax machine. This allows you to be able to receive faxes day or night without a need for someone to transfer the call, and removes any need for purchasing a special fax phone line.
* All phones in the group will ring simultaneously, allowing any member of the group to answer the call.

Flexible SMS Routing*
SMS (Short Message Service) messaging is an affordable and increasingly popular way to send text messages between fixed line and mobile elephones. You can customise the system to allow SMS message senders to address their messages directly to a specific user’s SLT (Single Line Telephone), ensuring the desired user receives their messages quickly, and privately.
*An optional Caller ID card and an SMS-compatible telephone is required to send and receive SMS messages. Please contact your dealer or phone company to confirm that Short Message Service is available in your area.

Built-in Voice Message (BV)*
.No Missed Calls and Lost Messages
.No Separate Voice Mail System Required

Enjoy the business benefit and efficiency of using voice messaging without adding a separate voice mail system. The optional Voice Message Card ensures you’ll never miss an important call – giving your customers the option to leave a message when you are not available. You can customise your voice mailbox by recording your own greetings, which will be played when you cannot answer your phone. Your callers can simply leave you a voice message directly into your personal mailbox, allowing you to receive private information without relying on hand-written notes and memos. Call Centres and Workgroups can use the common message area for recording caller messages that can be played back later by an
operator or group member. For more advanced voice messaging needs, a Panasonic Voice Processing System (VPS) can provide for more professional flexibility and control.
* An optional Voice Message Card is required.

Caller ID Display on SLT’s and APT’s*
.Caller Recognition
.Better Call Management

The system is compatible with Caller ID service, which allows a user to see the caller’s information before they answer a call. This function works on Analogue Proprietary Telephones (APT’s) as well as Single Line Telephones (SLT’s) that support Caller ID display. Proprietary display telephones can be used to also access the Caller ID log for the 20 most recent calls (Call Log) while the system itself has 300 common logs. The logged incoming calls can be called back easily.
* An optional card is required. Please contact your dealer or phone company to confirm if the Caller ID service is available in your area.